Wordperfect's profileThe China Word PhotosBlogLists Tools Help
There are no photo albums.

What's wrong with eating dog?

I read on the news that Beijing has ordered local restaurants to stop serving dog meat dishes during the course of the Olympics.
Why?
“Concerned that canine dishes might offend animal rights groups and Western visitors, Beijing said restaurants expected to be popular among foreign visitors must stop serving dog meat "to respect the dining customs of different countries". [TVNZ news website, July 11th 2008]

Respect my arse!
I am sick to death of two faced, arrogant, hypocritical western people trying to tell me how I can live my life and forcing me to adapt to and adopt their lifestyle.
Lets make a few things crystal clear here.
1/
If I wanted to life in the USA I would.
Or any other country.
The fact that I chose, yes chose, to live in China means I do not want to be a part of your culture.
Fine, if you want to live that way, go for it, but no matter how big you THINK you are, the so called western society is still a small minority when it comes to the actual world.

2/
Before you criticise others, get off your fat round, white, lazy good for nothing arses, crawl outside your miniscule, paranoid, bigoted, ignorant and racist rock you exist under and take a first hand look at some of these cultures that your narrow mind looks down on.

Lastly, don't tell me, or billions of other people they can't eat dog or donkey or any other damn thing we want until you have cleaned leaned up your own back yard.
Yes, it is all so very easy to be a big hero animal [or anything ]activist and throw stones at a big , easy target from the safety of your little castle while you have Sunday roast lamb or KFC or McDonalds burger.

So, you have a pet dog,
So what?
I had a pet chicken, millions of kids over the word have pet lambs.
Do you hear us criticising you for eating something we think of as cute, fluffy white little thing that never hurt anyone?
When was the last time you read of a lamb attacking a child?
Do you really think that the 12 weeks that the hen was in this world was anything close to approaching humane?
Maybe if we stuck 100 of you in a small 3 metre square cage ignoring your broken legs and crushed ribs you might think differently.

Yes, the world is different, different people, different languages [and no, we don not all WANT to speak YOUR English] different ideas and different food.

So either go back to where you came from and leave the rest of the world to live in peace, or come with an open mind and accept things are a different 
We don't want you or your narrow minded biased view points here.


Eurocentricity

My word of the day is Eurocentricity which we all know means looking at things from a European or western point of view.
I guess we could also have Asiancentricty,…………. ‘cept I can find it in any dictionary.
I guess I could rest my case here.
But then I wouldn’t have an article!
Years back, more than I care to recall now, when studying marketing I remember being lectured on the classic mistakes “famous” companies had made trying to expand into a “foreign “ market.One case was a washing machine, a simple series of “cartoons” left to right, showing dirty clothes going in, a few clips later, clean white clothes coming out. Perfect!
That’s what we want a washing machine to do, right?
The ad campaign worked well in the States, Canada, UK Europe, so they did the same in the Middle East. 
If it ain’t broke, don’t fix it.
Oh, by the way, they read from right to left in the Middle East.
See the problem?
So, that was really poor market research, away from my topic a bit.
Lets look at another aspect.
Language learning, something NZ used to be famous for.
Here is a middle aged Russian woman, leaning English, and as she does she sounds more like a child than an adult.
Yet a few years ago in her own country, she was using laser technology to operate on the human eye.
Language teachers learn pretty early in their career that because someone is reading at a 10 year level it isn’t a reflection of their intelligence.I used to cringe when I would see my fellow Aucklander’s “talking down” to immigrants.
Perhaps we were conditioned by the “Benny Hill Show?”Now of course, years later, I face the same thing, in reverse……..when I fail to grasp something the fist time I am sure some of my Asian interlocutors think; “Stupid bloody foreigner.” And it seems an international phenomenon, in my experience at least, that when someone doesn’t understand our language, we repeat it substantially louder.
I have often said “Hey. I’m not deaf, I just don’t understand your langaage.”
And a third point, linking back to my first, again as any language teacher worth her salt will know, research has shown that people who speak a different language actually think differently too.
So where am I going with this?
Well, recently our company applied to join a data base of a North European country.
There were the usual forms to be filled out, one for domestic nationals and one for international applicants. So far so good.
Ok, there were the usual application details, name, address, email etc, you know the drill;
“all boxes marked with red * are mandatory.”
Well, most of the form had a red *
But some of those red *’s included questions such as ;social security number, PO Box number, and we were asked to submit copies of our company registration certified by a JP or notary public.
My company is based and registered in China, no social security number, no post office boxes and no JP, our registration details and our official authorisation is by way of personal and company seals, red stamps which we affix to our documents.
There were a few other requirements we couldn’t meet, but you get my point I’m sure.
Eurocentricity. 
This got me thinking, and we know my position on that. 
I did a search of their data base, looking for Chinese companies.
None.
By sheer coincidence, the same day I found a NZ site inviting applicants from overseas to become customers of a financial organisation.
Just as the previous company, their site offered a drop down box for “country” and China was shown.
Again the usual questions, but required details included; a certified copy of a recent rate demand, or, if not a property holder, a certified copy of rent book or receipts.
Hello?
Rate demands? Rent book, receipts……. China?
This just isn’t practical.
But wait, there was more.
Also please include a recent water or electricity bill for verification of domicility.
Good grief!
Sure, I can’t speak for all of China on this point, but I live in a comparatively well to do area, my home here is up to and possibly above some of the standards in NZ.
Water, just like gas and electricity is metered, and every so often I use a “smart card’ to recharge it, just as I would a pre paid cell phone. But unlike my cell phone it can run into “credit” and isn’t cut off when I reach the end of my cash, I do have a period of grace. But as for a monthly bill?? 
Ok, now I am prepared to bet that when this thing was drawn up, that form was designed for a NZ market, added at some later date as an afterthought to the international market.
But no one had bothered to even THINK about what was going to be practical or possible in another country, let alone even reviewed the “form” before it was advertised.
News flash, not every county in the world thinks or does the same thing as little ol’ NZ.
And that doesn’t make them backward, simple barbaric or stupid either… just different.
And hey, here in China we don’t need a govt to pass legislation to make sure public transport runs to time, is clean and safe……… market forces ensure that.
Tourist busses have seat belts, sheep skin seat covers, reclining seats, tinted glass, sun screens in –house DVD, the latest model, top of the fleet not some pre used import. 
Not because the government decrees it but because of this thing Asians call “face” or put simply, being a good host.
Lets go back to the beginning of my article. 
Sure, most companies these day have marketing managers who heard the same stories I did about washing machines etc, so there is now more time taken in market research, local customs etc.
But still many foreign companies are getting it wrong, simple things like packaging.
Let’s look at Carrefours again, [yeah I DO have shares!]
There success is due to their ability to adapt to local customs, I have already mentioned, Chinese are not as keen on the fancy cut, pre wrapped meat etc as we are, so Carrefours have huge, “open markets” in their meat and vegie section.
Their structure also means local, as in China, management has freedom to implement policy, unlike some USA firms whose moves are dictated by a central board back home.
I think I can state fairly safely without fear of too much contradiction that many people in most European countries are at least bi, if not multi lingual, compared with those of us from Anglo Saxon stock.
The aggressive, arrogant, in your face direct approach often fails here
Maybe that helps explain why countries such as France and Germany have done especially well here compared with the US etc.
Perhaps less Eurocentric in their thinking?
So, if you are contemplating the move to the China market, take a good look at ALL your marketing, the small stuff as well as the obvious,…. revise, rewrite if necessary to suit local conditions, don’t just blindly rehash what works in NZ, coz chances are damn good it won’t work here.
Yep, China is the land of huge opportunity and rewards successful players grandly, but she also punished careless ones as companies like; Nestle, Coke and Pepsi, KFC, Haagendas, Bausch & Lomb to name a few have found to their cost.

As they say, an ounce of prevention is worth a ship load of PR spin doctoring later.

And if you need help-; Wordperfect Marketing Studio
or BTi Business Solutions







Children's Day

Today is Children's Day in China. 
A day of celebration.

For many kids and parents in the Sichuan region of China there is not much to celebrate.
Despite the mischief making of some domestic and foreign press in trying to sensationalise, distort and exploit the tragedy for their own petty material gains, one overall has to admire the efforts of government in their response to the disaster..
The international community, has, by and large also come together to provide aid and assistance.
Differences have, for the time being, been forgotten, maybe this dark cloud too does have a silver lining if we can go forward from this with a greater understanding and tolerance of each other.

However one disturbing factor is, if they are true, the reports of around 9,000 children who died needlessly because of corruption and cheating which sadly is still a hallmark of Chinese society.
If bribery and corruption of city officials costs the life of one child, then it is a far too high a price, the slaughter of 9000 young lives and teachers, lives that were once full of hope and expectation, is an unacceptable criminal act.
As a father I can only sympathise with the parents of the dead or missing children and I know that should anything have happened to my daughter under those circumstances my grief would be beyond imagination and my rage uncontrollable

Thus far the country and the world have been impressed with the actions of the government, but this is just the beginning.
If Hu Jin Tao is to maintain his credibility and keep his promise of developing a harmonious society with a transparent government, then the charges of corrupt and shoddy workmanship in the schools has to be investigated thoroughly and those found negligent or guilty of corruption should receive the death penalty.
This is not a time for sweeping under the carpet, certainly, nothing can restore those families or return lost lives, but the government needs to know that this is unacceptable to Chinese society today and we, the people,  need to know our leaders will be held accountable and that this is not going to happen again.
Anywhere
Ever.

China is watching Hu, the world is watching.

In Defense of SPAM

I never really liked spam all that much.
I guess it goes back to my childhood. 
As immigrants to a young country [from a European view point] life was difficult at first and so my mum used to alternate my school lunches with fish paste, honey and spam sandwiches.
Honey seemed to have passed the test of time but fish paste and spam and I have never been comfortable together to this day. 
Today SPAM plagues us all in a different way, it is a problem. 
But a bigger problem is, I feel, how you deal with it.

Back in early NZ history, well, say 30 or 50 years back, the travelling sales rep [Commercial Travellers] were an essential  part of every company.
These intrepid men and women [travelling in ladies underwear!] covered the country, which was still much underdeveloped in so far as roads and accommodation was concerned, beating paths into the wild unknown to take their company's good word to the farthest regions and win converts.
I know, I was one of them.
Maybe many other countries business ventures developed along similar lines?

As well as the CT's going from store to store, we also had equally hardy blokes [mostly] going from door to door, knock knock or ding dong;
"It's the Bon Brush Man." or the Rawleighs Woman, or "Prudential Man." 
Some, such as those mentioned, were welcomed, almost as friends of the family.

I grew up thinking the Rawleighs lady was my aunt she was at our home so often!

Of course there were also the dreaded Britannica Encyclopedia people and a host of other pressure sales people who usually got a polite;
"Not today thanks" from behind a closed door.

This was spam, and we knew how to deal with it then, there was good spam and bad spam!
Things haven't changed so much, just instead of the doorbell we are attacked through our Email box.
But we seem to have forgotten how to deal with it now.

Of course, back then it was called “cold calling, sales canvassing or Prospecting,” we didn't know it was SPAM!
Generally, more often than not, CT's were welcomed, at least once, and I heard my fair share of NO's after my spiel was finished.
But by and large people were happy enough to see us because they never knew if I had an offer or deal that just might be better than the bloke they were currently dealing with. 
They also brought innovation, new, state of the [then] art cutting edge technology and the latest overseas fashion designs and ideas.
Without persistent CT's many of todays businesses may not have lived to see their 10th birthday.

So what has changed?
Well, now it comes electronically and en masses and much of it is stuff we don't want our kids to see, and if like me, your young secretary either. So how to deal with it?
Anti SPAM software is one solution, but do you really want to stick up a solid steel door that prevents penetration to all but aunty May's email and those privileged few in your address book?

Now, ok, I own a marketing company, and I do have an axe to grind in a way I s'pose. 
But, just as much as I need you to read my message, I think you need me to contact you because, well, maybe, just maybe I have something that will increase your business opportunities. [
I use ME her as a generic term for Marketers generally]
I am based in China, a good place currently for business opportunities and perhaps I can offer something to you that makes doing business here a little easer or know of an opportunities where you can directly prosper. 
Isn't it worth a few moments listening to me?
Sure, if it isn't for you, then you can write back a polite thanks but no thanks, after all, that is the good mannered thing to do. And as I said, I have heard a few thousand no's so i will just delete you from my mails list, if i don't, OK, then you have the right to add me to the “auto delete not read” list in your security software.
So that has to be a better way.

So far I have generalised about the problem as it is a world wide plague, but I want to focus a little closer to home, NZ.
It seems that every so often when I read the news there is a report of business confidence being low, or pessimistic and I read about worries of Asian [meaning Chinese I guess] imports into NZ and the loss of NZ businesses and jobs to foreigners [meaning Asian I guess.]
I have heard a bit of this from some of our other clients but it is NZ news I mostly read.
I would like to make a couple of personal observations.

A while back I was at one of those boring, [ for me] marketing evenings here in Beijing, where everyone speaks Chinese [weird huh!] and i spend several hours nodding and smiling till my jaw aches. 
I catch the odd word but...................
There was one small clique who spoke [some] English and so we spend a while chatting.
One of my questions to them was in dealing with SPAM.
They were generally puzzled, to them it wasn't spam, but an opportunity, if it wasn't any good or couldnt understand it they deleted it. 
Spam filters, well yes they did but only for selected known rubbish.
Any language teacher will tell you people who speak different languages think differently too.
So maybe we need to think a bit differently if we want to compte in the growing aggressive Asian market?

Second, there is a web site from NZ belonging to a rather well known trade organisation that supports international cooperation between its members and the world. It invites further information or member ship to the group by an email address. Now, i am not going to name and shame the organisation, but when I wrote to J Saunders at the Email address provided, imagine my surprise to receive an auto reply telling me my mail had been deleted not read and designated as SPAM.
Makes you wonder doesn't it?

So maybe we need to rethink this business of throwing the baby out with the bath water.
One of the options I like is often in mail from EU countries, called the GREY Mail System I think.
Essentially, the software screens the incoming mail and if it matches the SPAM count, returns the mail with an invitation to resent after a certain time delay.
This of course is impossible for a spammer so the message is never delivered to the recipients inbox, but in the case of genuine mail it is easy to resend, their system remembers it and delivery is made.
Early this year I met this first hand and now they are one of our clients.

As for me personally, well I hate SPAM as much as you do and I set all our machines to redirect SPAM, but not delete it. Instead it goes to a special box I have set up accessible only from my machine.
Every so often I perform the murky task of going thru and quickly checking, anything that looks interesting, I open it and see.
I have found a few genuine letters from time to time.
If it is the usual adult or rubbish mail, THEN I add it to the spam filter, but we all know spammers rarely use the same address twice, so largely that is useless other than making me feel good!

So, that is my little bit on SPAM.
If you would like to know more about our company and what we do, then we welcome you to take a short stroll though our electronic home, AKA our websites!
And if you know or are J Saunders of that organisation in NZ, give me a bell John, I am waiting for you!
http://WPBeijing.com/index.html
http://BTi-Wordperfect.biz

Attitudes and preconceptions.

As an Anglo New Zealander I look at and write about many things from a NZ perspective, but there is perhaps no 
reason why they can't apply globally.

I wonder just how much your attitudes and preconceptions limit or hold you back in International business.
Especially when dealing with China?
As part of my job I get to go to many international trade fairs here in Beijing, I am always looking for NZ stands, inevitably I
am disappointed.
Last year it was the China Fur and Leather Show, I was sure that NZ would have some showing there, after all, we have a few
sheep and we do make a very nice possum wool garment.
I know, I own some!
I couldn’t find a NZ stand, but I was so damn sure we would have been here and like most of these “do’s” it is on a vast scale,
easy to get lost so I splurged and bought a rather exorbitantly priced “show catalogue’
All to no avail.
Maybe NZ was represented, under another umbrella?
Australia certainly was!
It started me thinking again, something I am loathe to do at the best of times.
Thinking about why such a great country with so much going for it seems to be at the back of the queue when it comes to China?

Made me wonder if there is some feeling of “too hard basket" mentality about this place.

And how much some of this might apply to people from other countries, maybe.

Sure, the language is different and a bit tricky, and yes, they do have some slightly different customs and well, Ok there is a
certain ‘reputation” that goes with Chinese business people.
Let me digress a bit.
In my brief sojourns thru Asia and to an extent, Russia, it always surprised me the “image” people have of NZ.
Seriously, so many people seem to believe we still cook our food outdoors,… in boiling lakes…, paint our faces and wear
grass skirts.
Some are genuinely surprise when I show them pictures of our cites, complete with tall buildings, traffic jams and the associated
problems that go with a city.
They have a picture of snowy mounts, green fields, blue skies, clear water and golden sandy beaches, oh yea,….. and sheep!
Well, we know it is a little bit from the truth.
Here, in China I am constantly asked; “Do you have such and such in NZ?”
Recently I was asked; “Do you have salted peanuts in NZ?”
And my inevitably positive response elicits the equally inevitable show of surprise.
So maybe the “image” many overseas businesses have of China is also a little wide of the mark in the truth department?
Let’s come back again.

Sure as I said, some differences in language but many Chinese business people either speak English, or have a damn good
translator and as far as etiquette is concerned, well, the same common sense rules apply here as almost anywhere.
Don’t drink too much, don’t insult the host, the country or the political system and be wary of using jokes or humour.
China does observe the same conventions with the hallowed business card as the rest of Asia, it represents the person so treat
it with respect, it is usually given and received with 2 hands and time should be taken to look at [admire] it before putting it
down.
Never ever stick it in your back pocket, at least not in view of the host.
As a Japanese business woman once quipped;
“My card represents my face, sit on my card, you sit on my face.” Hmmmmm!

A quick Google will bring you all sorts of weird and wonderful things on Chinese business etiquette, most no longer true if
indeed it ever was, more of a “political exercise” during the cold war period maybe.
Today, China is open, very open and many Chinese business people are quite savvy with OUR culture and one neat thing
about Chinese culture generally is they are rather more forgiving of errors or blunders than maybe we are.
So if you do put the occasional foot wrong as oft you will, your Chinese hosts will be very gracious in understanding your
difficulties.
And Chinese place great store in “relationships or cooperation”, they are looking for long term gain, not just a quick few quid
profit on a nice little earner Terry!
The other point about this etiquette thing is that as China is rapidly changing, so is business etiquette, what is true on Google
today may not be so tomorrow.
For instance I read that women do not shake hands, yet I know many Chinese business women who do!
So, just be aware, use your nouce, follow your host’s lead, treat them with respect and you can’t go far wrong.

As for certain business practices, yes Chinese are rather good at business and try to get the best deal.
But don’t you also?
One of the major differences is in thinking, we tend to go for a direct outcome, but your Chinese counterpart is more than likely
to take the scenic route.
And anyway, there are a few second hand car dealers in NZ that I won’t be buying my next motor from.
So, sharp practice isn’t just limited to one type of people.


 

BTI-Wordperfect [China] Business

The China Word

A collection of articles about life and Business in China